FAQ

This is our Frequently Asked Questions (FAQ) section! Here, you’ll find answers to common queries about Centennial Worldwide Chauffeured Transportation’s services, policies, and procedures. We’ve compiled this list to help you quickly understand how we operate and what you can expect when choosing us for your transportation needs. Whether you’re planning ahead or need immediate assistance, our goal is to provide you with clear, useful information. If you have further questions, please don’t hesitate to contact us by phone at (888) 564-4422 or by e-mail at info@centennialworldwide.com.

 

What is your primary service area?

We serve Denver, Colorado Springs, Fort Collins, Vail, Aspen, and Cheyenne, WY. Our extensive coverage ensures reliable transportation across these major areas.

 

What are your operating hours?

Our team is available 24/7, every day of the year, and is always ready to assist you with your transportation needs.

 

How much notice is required to book a reservation?

You need to give us at least one hour’s notice to book a reservation. We strive to fulfill every request.

 

What is the cancellation policy?

You must cancel your reservation at least 24 hours in advance to avoid a cancellation fee.

 

How do I receive a receipt?

After we confirm your reservation, we include all the initial charges. Once we complete your service, we send you a final payment receipt with all charges.

 

Why might the final charge differ from the quoted amount?

Additional waiting times, extra stops, or changes to the drop-off location can change the final charge.

 

Where will I meet my chauffeur at the airport?

Your chauffeur will meet you outside baggage carousel 6, Door 511 at the East Terminal, Island 2, or outside baggage carousel 16, Door 506, Island 2. For an additional fee of $200, we offer a plane-side meet-and-greet service, or for $85, a baggage claim meet-and-greet.

 

What happens if my flight is delayed?

We monitor all arrivals and adjust our schedules to ensure your chauffeur meets you when your flight arrives.

 

Are pets allowed in the vehicles?

Yes, we allow pets in our vehicles.

 

How can I contact my chauffeur?

You will receive an email with your chauffeur’s name, phone number, and photo once we assign them to you.

 

What training do your chauffeurs receive?

Our new chauffeurs complete a rigorous training course, get certified, and undergo field training with our top chauffeurs to ensure they meet our high standards.

 

How do I make changes to my booking?

You can email, text, or call us to make any necessary changes to your booking. We are always ready to accommodate your needs.

 

Is there a charge for additional stops?

Yes, we charge $25 for stops lasting 10 to 15 minutes. For longer stops, we convert your reservation to an hourly rate.

 

What are the fees for waiting periods?

We offer 30 minutes of complimentary wait time for domestic flights and 60 minutes for international flights.

 

When will I be charged for my service?

We charge at the time of booking. If any changes occur, we adjust the charges by crediting the original amount and recharging the new amount.