All communication regarding your reservation(s) will be sent via email. During the first call, our highly trained reservation specialist will ask all the necessary questions and collect all of the information we require to ensure your experience is a Majestic One. All confirmations are communicated via email. Centennial Worldwide Chauffeured Transportation is not responsible if any or all communications end up in the spam box. It is the booker’s responsibility to check all email boxes and verify the accuracy of all information on this confirmation. Please notify Centennial immediately with any incorrect information. This confirmation serves as a primary service agreement. Any additional changes and extra services to be provided will be communicated via email marked as modified. Please note that Centennial is copied on all communication sent via email as a backup. Payment(s), deposit(s), and receipt(s) will be sent at the time of payment. Additional payment(s) and final receipt(s) will be emailed within 24 hours of completing the reservation.
All reservations require immediate payment and/or deposit when booking to secure your reservation. Remainder balances are due following the schedule below. Any changes or additional charges will be processed after the completion of the reservation.
|
All chauffeur(s) preplan the trip to ensure on-time arrival at all reservations. Centennial, its chauffeur(s), and or its affiliates shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop off information, and any situation beyond our control. Centennial dispatch will notify you immediately via phone call or text message(s) with any updates regarding late arrival(s).
Please note that large vehicles (Sprinters, Limos, Buses, etc.) are built with additional compressors to properly cool down vehicles during the hot summer months. These vehicles will cool the inside 20-30 degrees below the outside temperature. When filled with passengers and extremely hot weather/sun is present, the vehicle may feel less cool than expected. We will always make every effort to ensure a comfortable service but will not discount or refund services due to high temperatures.
ALL-INCLUSIVE – The rate you are quoted shall remain the same rate billed except for additional time used and possible additional charges listed below.
GRATUITY – Chauffeurs are paid an appropriate wage and 100% of the gratuity for the service(s) they perform. If the chauffeur asks for or says he doesn’t get gratuity, please call our office immediately at +1.888.564.4422. Additional gratuities for exceptional services are always welcome at the customer’s discretion but are not expected.
ADDITIONAL CHARGES – Additional charges for wait times, additional stops, tolls/parking, and damages may apply.
Centennial will automatically adjust the scheduled pick-up time based on the flight’s scheduled arrival. If a plane is delayed significantly, the company will make every effort to arrive upon landing but may be slightly delayed in these cases.
COMMERCIAL FLIGHT TRACKING – All flights will be tracked via multiple flight tracking software options and your airline’s website. Pick-up time for airport arrivals will be adjusted to match the expected flight arrival time. It is the responsibility of the booker to provide accurate flight information. In the event the client changes flights, they must inform Centennial immediately, or possible wait time/late cancellation fees will be incurred. Centennial is not responsible for inaccurate reporting of flight arrival times from any flight tracking software or commercial airline website. Please note that Centennial is not responsible for missing connecting flights or major airline cancellations. Rescheduling a new flight and or date will be considered a new reservation. Centennial recommends you purchase travel insurance to protect all your travel.
PRIVATE FLIGHT TRACKING – All private flight arrivals with a trackable tail number will be subject to the commercial flight tracking policy. Private flight arrivals where no tail number is available, or the tail number is blocked will have the vehicle staged 15 minutes prior to the flight’s scheduled arrival. Wait time after the flight’s scheduled arrival will be billed at the standard wait time policy. In order to minimize wait time charges, please update Centennial immediately with any known changes to private flight arrival times or possible delays
Shortly after the plane arrives at the gate, please expect a text from the chauffeur providing you with directions to our designated pick-up location at the airport. In the event the passenger is unable to contact or locate the chauffeur, immediately call dispatch at +1.888.564.4422.
DEN- (Curbside) – Once contact between Passenger(s) and chauffeur is made. Upon exiting the plane, please follow the signs to the Main Terminal and Baggage claim. Please note that this may require you to take a tram to Main Terminal and Baggage Claim. Chauffeur(s) stage outside of baggage claim 16 West Terminal Door 506 Island 2 with a sign passenger’s name on it or outside of baggage claim 6 East Terminal Door 511 Island 2 with a sign passenger’s name on it. In the event the passenger is unable to locate the chauffeur, immediately call dispatch at +1.888.564.4422.
DEN- (Inside Meet and Greet) – This service has an additional charge. Upon landing, the passenger should follow the airport signs to the Main Terminal and Baggage Claim. This process may require passenger(s) to take the train. After departing the train at the main terminal, the passenger will follow the escalators/elevators up and depart the secure area. Directly outside the secure area, a greeter will be holding a name sign for the passenger. The greeter will escort the passenger through the airport, to baggage claim, and to their chauffeur. In the event the passenger is unable to locate the greeter, immediately call dispatch at +1.888.564.4422.
COS – Upon landing, the passenger should follow airport signage to baggage claim. The chauffeur will be standing at the bottom of the escalators, next to baggage claim, with a name sign. In the event the passenger is unable to contact and locate the chauffeur, immediately call dispatch at +1.888.564.4422.
Other Airports – Please note that each airport is different. Passenger(s) pick-up locations may change; however, our procedure doesn’t. Upon arriving at the gate, expect a text from the chauffeur providing a designated pick-up location. This could be inside at the baggage claim or curbside airport permitting. In the event the passenger is unable to contact and locate the chauffeur, immediately call dispatch at +1.888.564.4422.
FBO – Chauffeur(s) will pick up passenger(s) on the tarmac plane side at all fixed-base operators whenever available. Please note that certain FBOs have regulations regarding vehicle entrance onto the tarmac that Centennial Worldwide Chauffeured Transportation has no control over. Chauffeurs will follow the pick-up procedure provided to them by the specific FBO.
| SERVICE TYPE | FULL PAYMENT DUE |
| Sedan/SUV | Time of booking |
| Executive Van/Limos | 7 days prior to service |
| Coach and Charter | 14 days prior to service |
LATE CANCELLATIONS– Late cancellations are considered any cancellation made after the allotted cancellation period. Full charges will be billed in the event of late cancellations. In the event that no cancellation was made, and the chauffeur is on location, the vehicle will wait up to 30 minutes without contact before being considered a late cancellation. If the chauffeur or dispatch team is unable to make contact with the passenger(S) within 30 minutes of the scheduled pick-up time (without prior arrangements), the vehicle will be released, and full charges will be due.
WAIT TIME – Wait time is billed for any wait time after the scheduled pick-up time in 15-minute increments at the vehicle’s standard hourly rate. Wait time shall not apply to hourly services as hourly billing commences at the scheduled pick-up time.
Wait time for commercial airport pick-ups commences 30 minutes after gate arrival for domestic flights and 1 hour for international flights.
HOURLY SERVICES – Hourly services are billed from the scheduled pick-up time until the final drop-off time or the vehicle’s minimum number of hours, whichever is greater. Hourly services will be billed in full for the total number of hours reserved, regardless of usage. Hourly services that start or end outside of the home operating area will be charged garage-to-garage
STOPS – There are no stop charges on hourly services. Stop charges apply on point-to-point, direct, and airport transfers. Stop charges include up to 15 minutes at the respective stop. Stops exceeding 15 minutes may incur wait time or cause services to be converted to an hourly charter. Mileage fees may apply if stops are out of the most direct route of the transfer. One 15-minute courtesy stop is provided on trips exceeding 90 minutes
TOLLS AND PARKING – Tolls and parking are billed based on actual usage and necessity
BAR STOCK – In the event the client wishes to have additional amenities stocked in the vehicle that are not regularly provided, Centennial Worldwide Chauffeured Transportation may be able to provide such items. Please note that the bar stock fee covers the cost of the item plus an additional surcharge for time and resources spent purchasing those items.
By receipt of this confirmation, you agree to be liable for any damages you (the client) or any passenger(s) make to any vehicle during the charter. To include but not limited to smoking in the vehicles, vomiting in vehicles, excessive spills/messes, burns, tears, broken glassware, etc.
In the event of damages, you agree to pay the following charges associated with such damages:
|
ALCOHOL, INTOXICATION AND BEHAVIOR POLICY:
In the event any passenger(s) do not follow the below policies, services may be terminated immediately without notice. Depending on the severity of the infraction, passenger(s) may be dropped off at the nearest safe location or police station. If the chauffeur feels that the action(s) of any passenger is an immediate threat to the safety of any person or property, the chauffeur will call the police for assistance. Terminated services are billable in full, and no refund will be made.
MINORS – Alcohol will not be provided and will not be allowed in a vehicle where minors are riding, even if certain passengers are over the age of 21.
INTOXICATION – Centennial is committed to providing a safe and enjoyable experience on every occasion, including when passengers may consume alcohol. To ensure the safety of all passengers, the chauffeur, and property, passengers will not be permitted to enter the vehicle or will be asked to exit the vehicle in the event they have become overly intoxicated to the point of being belligerent, sick, or unable to walk by themselves. This decision will be made at the chauffeur’s discretion on duty and management.
BEHAVIOR – For the safety of all passengers, the chauffeur, and the vehicle, the following behaviors are not permitted while in the vehicle:
AGREEMENT:
We realize how essential it is to deliver high-quality service, and we're pleased that our customers are always happy.
I have used chauffeur services for years and this was the easiest pick-up I’ve ever had. I literally walked out the airport and my driver had my bags in the car and we were off. It’s exactly what I want when getting out of an airport. The car was brand new and extremely comfortable. This is a top service.
Jim Siebert
Our driver was on time (early in fact) and was very professional. The car was comfy and candies/water was available. I would definitely use this service again when the need arises. Great service!
Sandi Frank